Refund policy

Refund & Return Policy

We want you to love what you ordered. If you don't, you have 30 days from delivery to request a return or refund.

Eligibility

Items must be unused, in original condition and packaging.
Hygiene products (e.g. scalp massagers) can be returned only if unopened, unless defective.
Damaged or defective items: contact us within 7 days of delivery with photos and we will replace or refund in full, no return required.

How to start a return

Email support@brezee.com with your order number. We will reply within 1 business day with return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, the refund is issued to your original payment method within 5-10 business days. Original shipping costs are non-refundable unless the return is due to our error or a defective item.

Exchanges

The fastest way to get the right item is to return the one you have and place a new order.

Cancellations

Orders can be cancelled free of charge within 12 hours of purchase. After that, the order may already be processed for shipping and will need to be handled as a return.